How we handle website and inquiry information
This notice explains the information BOXFIT receives when you browse the website or submit a packaging diagnosis request.
Information we collect
When you submit a diagnosis request, we may receive your company, name, phone, email, country or region, facility location, WhatsApp, preferred contact method, project timing, industry, product, SKU, shipment, carton and packaging-problem information.
The website also records limited technical and attribution data, including page URL, referrer, campaign parameters, an anonymous visitor or session identifier, browser user agent and a one-way hash derived from the network address.
How we use it
We use this information to respond to inquiries, assess packaging requirements, plan follow-up, understand website performance, improve content and protect the forms from abuse. We do not publish inquiry information on the website.
Local storage and campaign attribution
The website uses browser local or session storage to remember anonymous visitor, session and first/last campaign-attribution information. This helps connect a submitted inquiry with the channel and page that led to it.
Storage, access and retention
Inquiry and analytics records are stored in protected website administration areas. Access is limited to authorized BOXFIT personnel. Records are retained only while reasonably needed for inquiry follow-up, business records, site security and service improvement.
Sharing and external links
BOXFIT does not sell inquiry information. Information may be handled by service providers that support website hosting or operations where necessary. Links to third-party websites, including WeChat, are governed by those services' own privacy terms.
Your choices
You may ask BOXFIT to review, correct or delete information submitted through the form. You can also clear local storage in your browser. Contact us using the email above and provide enough detail to identify the relevant inquiry.